> For the complete documentation index, see [llms.txt](https://ajudaerp.sfhera.com.br/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ajudaerp.sfhera.com.br/integracoes/pdv-mobi/renovar-certificado-pela-ndd-opcao-2.md).

# Renovar Certificado pela ndd - opção 2

Para renovar o certificado digital PDB MOBI

Solicite ao cliente o certificado digital e senha, para abrir o chamado acessar o portal <https://suporte.ndd.com.br/>&#x20;

<figure><img src="https://295848410-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Luw22CIdQY9S97w0Ljn%2Fuploads%2FCj1ebZW2RZ5HPCygVRAl%2Fimage.png?alt=media&amp;token=04fe8811-8a7e-402f-927a-05cabaf57a07" alt=""><figcaption><p>Tela de acesso portal ndd.</p></figcaption></figure>

Usuário e senha para o portal pegar no site do passbolt.

No portal clique em Novo Chamado.

<figure><img src="https://295848410-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Luw22CIdQY9S97w0Ljn%2Fuploads%2FsHv3rwCAZrB9yb3X8AzQ%2Fimage.png?alt=media&amp;token=eac2362f-22e5-4132-b670-1aeed294981a" alt=""><figcaption><p>Tela principal para abertura do chamado - portal ndd.</p></figcaption></figure>

<figure><img src="https://295848410-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Luw22CIdQY9S97w0Ljn%2Fuploads%2FF7pCLbnRb2gQ0rDKfpzK%2Fimage.png?alt=media&amp;token=087e8d32-b941-4474-b34f-fc3ac7ccabc2" alt=""><figcaption><p>Tela de chamado - portal ndd</p></figcaption></figure>

<figure><img src="https://295848410-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Luw22CIdQY9S97w0Ljn%2Fuploads%2FnAme9c825XjC7YOGj5sV%2Fimage.png?alt=media&amp;token=0faaf722-6633-4efa-b642-afe5e29e90f4" alt=""><figcaption><p>Tela tipo de solicitação - portal ndd.</p></figcaption></figure>

Preencher o texto da solicitação com cnpj, nome do cliente e senha do certificado digital.&#x20;

Anexar o arquivo do certificado digital

<figure><img src="https://295848410-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Luw22CIdQY9S97w0Ljn%2Fuploads%2F7sYLGXjqXIqQ16NYx8pV%2Fimage.png?alt=media&amp;token=4efd2208-fb96-4f5d-874a-24a21bc2ae55" alt=""><figcaption><p>Tela de anexo do arquivo no chamado - portal ndd</p></figcaption></figure>

Após preencher confirmar e no prazo de até 48 horas será renovado.